Privacy Policy
Your privacy is our priority
Learn how we protect your personal information and ensure your data security while using BirbalBot.
Last Updated
January 15, 2024
This privacy policy explains how BirbalBot, a government initiative by the Madhya Pradesh Education Department, collects, uses, and protects your information.
Table of Contents
1. Information We Collect
Information You Provide
- Chat Messages: Questions and messages you send to BirbalBot
- Contact Information: Name and email when you contact us
- Feedback: Any feedback or suggestions you provide
Information Automatically Collected
- Usage Data: How you interact with BirbalBot features
- Device Information: Browser type, operating system, and device characteristics
- Log Data: IP address, access times, and pages visited
- Performance Data: Response times and error logs for service improvement
No Account Required
BirbalBot does not require account creation. We do not collect personal identification information unless you voluntarily provide it through our contact form.
2. How We Use Your Information
We use the collected information solely for educational purposes and to improve the BirbalBot service:
Service Provision
- • Provide AI-powered responses to your questions
- • Maintain conversation context during sessions
- • Deliver personalized learning experiences
Service Improvement
- • Analyze usage patterns to improve AI responses
- • Monitor system performance and reliability
- • Develop new features and capabilities
Security & Compliance
- • Prevent fraud and abuse
- • Ensure platform security
- • Comply with legal requirements
Communication
- • Respond to your inquiries and support requests
- • Send important service updates
- • Provide educational announcements
3. Data Sharing and Disclosure
We Do Not Sell Your Data
BirbalBot does not sell, rent, or trade your personal information to third parties for commercial purposes.
Limited Data Sharing
We may share your information only in the following circumstances:
Government Compliance
With government agencies when required by law or to comply with legal processes.
Service Providers
With trusted service providers who help us operate BirbalBot, under strict confidentiality agreements.
Safety and Security
To protect the rights, property, or safety of BirbalBot, our users, or the public.
Aggregated Data
Anonymized, aggregated data for research and educational improvement purposes.
4. Data Security
We implement robust security measures to protect your information:
Encryption
All data transmission is encrypted using industry-standard SSL/TLS protocols.
Access Controls
Strict access controls limit who can view your data within our organization.
Regular Audits
Regular security audits and vulnerability assessments ensure data protection.
Data Retention
Chat data is automatically deleted after 24 hours unless explicitly saved by you.
Cloud Security
Data is stored on secure, government-approved cloud infrastructure.
Incident Response
Immediate response protocols for any security incidents or data breaches.
5. Your Rights
As a user of BirbalBot, you have the following rights regarding your personal information:
Right to Access
Request information about what personal data we have about you.
Right to Correction
Request correction of any inaccurate personal information.
Right to Deletion
Request deletion of your personal data from our systems.
Right to Portability
Request a copy of your data in a machine-readable format.
Right to Object
Object to certain types of data processing.
Right to Withdraw Consent
Withdraw consent for data processing at any time.
How to Exercise Your Rights
To exercise any of these rights, please contact us through our contact page or email us directly.
We will respond to your request within 30 days as required by applicable privacy laws.
Government Compliance
As a government initiative, BirbalBot complies with all applicable Indian privacy and data protection laws:
Legal Compliance
- • Information Technology Act, 2000
- • Information Technology (Reasonable Security Practices) Rules, 2011
- • Digital Personal Data Protection Act, 2023
- • Right to Information Act, 2005
Government Standards
- • MeitY guidelines for government websites
- • National Cyber Security Strategy compliance
- • Digital India privacy framework
- • Educational data protection standards
7. Contact Us About Privacy
If you have questions about this privacy policy or how we handle your data, please contact us:
Privacy Officer
Response Time
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.
How We Notify You
- Prominent notice on the BirbalBot homepage
- Email notification if you've provided contact information
- 30-day advance notice for significant changes
- Updated "Last Modified" date at the top of this policy
Questions About Your Privacy?
We're committed to transparency and protecting your privacy. If you have any questions or concerns, we're here to help.